Refund policy

Return, Refund & Shipping Policy

At Scentique India, customer satisfaction is important to us. This policy explains the terms related to shipping, returns, replacements, and refunds for purchases made on 
www.scentiqueindia.com

 

Shipping Policy

Shipping Locations
We currently ship across India only. International shipping is not available at this time.

Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timelines
Metro & Tier-1 cities: 3–5 business days
Other locations: 5–7 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout.
Free shipping offers, if any, will be mentioned on the Website.

Order Tracking
Once shipped, tracking details will be shared via email or SMS.

Return Policy

Due to the hygienic and consumable nature of perfumes and personal care products, we do not accept returns once the product has been delivered.

Exceptions (Eligible for Replacement or Refund)
We will accept requests only in the following cases:
Wrong product delivered
Product received in damaged condition
Missing items in the order

Return Request Timeline
Requests must be raised within 48 hours of delivery.
Requests after this period will not be accepted.

How to Raise a Request
Please contact us with:
Order ID
Clear images and/or unboxing video showing the issue (mandatory for damage or missing item claims)

Email:
Phone/WhatsApp: 

 

Replacement Policy

After verification, an approved replacement will be shipped at no additional cost.
Replacement orders are dispatched within 3–5 business days after approval.

 

Refund Policy

Refund Eligibility
Refunds are issued only if:
Replacement is not available
The issue qualifies under our approved return conditions

Refund Method & Timeline
Refunds will be credited to the original payment method.
Processing time is 5–10 business days, depending on your bank or payment provider.

 

Non-Refundable & Non-Returnable Items

Opened or used products
Products without original packaging
Items damaged due to misuse or mishandling
Products purchased during sales or promotional offers, unless damaged on arrival

 

Cancellation Policy

Orders can be cancelled only before dispatch.
Once the order is shipped, cancellations are not permitted.

 

Contact Information

For any return, refund, or shipping-related queries, please contact:

Scentique India
Website: www.scentiqueindia.com
Email:
Phone: